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Know-how of operators overlooked:

Another blind spot of many staff specialists is to the strengths as well as to the weaknesses of firsthand production experience. They do not recognize that the production foreman and the production operator are in their own way specialists themselves—specialists in...

Roots of trouble Related to Effects of Change

The significance of these research findings, from management’s point of view, is that executives and staff experts need not expertness in using the devices of participation but a real understanding, in depth and detail, of the specific social arrangements that will be...

Studies on The Nature of Resistance to Change

Let us begin by taking a look at some research into the nature of resistance to change. There are two studies in particular that I should like to discuss. They highlight contrasting ways of interpreting resistance to change and of coping with it in day-to-day...

Handling Employee Resistance to Change

One of the most baffling and recalcitrant of the problems which business executives face is employee resistance to change. Such resistance may take a number of forms—persistent reduction in output, increase in the number of “quits” and requests for transfer, chronic...

Understanding Resistance to Change

Resistance to change can be either individual or organisational. Individual resistance comes from the people who are affected by the change and often arises from fear of the unknown or concerns about loss of status or perceived lack of skills to manage in the changed...